Shipping policy

CLUBBY MANSION SHIPPING POLICY

The Mansion Is Open — and we want your order to arrive smoothly.

ORDER PROCESSING

Clubby Mansion products are made and fulfilled specifically for each order. Please allow approximately 2–5 business days for your order to be processed and prepared for shipment.

Processing time is separate from shipping/transit time.

SHIPPING TIMES

Estimated delivery times vary by destination, selected shipping method, product availability, and fulfillment location.

Once your order has shipped, you will receive a shipping confirmation with tracking information when tracking is available.

Please note that estimated delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, customs processing, and other circumstances outside our control may affect delivery.

MULTIPLE SHIPMENTS

Some Clubby Mansion products may be fulfilled from different facilities. If your order contains multiple items, they may arrive in separate packages and at different times.

You will not be charged additional shipping solely because your order is divided into multiple shipments.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover an error in your shipping address, contact Clubby Mansion as soon as possible. Once an order has entered fulfillment or has shipped, we may not be able to change or redirect the shipment.

TRACKING

When tracking is available, we will send tracking information to the email address associated with your order.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

LOST, DELAYED OR DAMAGED PACKAGES

If your package appears lost, arrives damaged, or has a delivery issue, contact us as soon as possible with your order number and details about the issue.

We will review the situation and work with our fulfillment and shipping partners when appropriate.

A carrier marking a package as delivered does not automatically make you eligible for a refund or replacement. Delivery issues will be reviewed individually.

INTERNATIONAL ORDERS

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are not controlled by Clubby Mansion and, unless otherwise stated at checkout, are the customer's responsibility.

ORDER CHANGES & CANCELLATIONS

Because orders may enter production shortly after they are placed, we cannot guarantee changes or cancellations.

QUESTIONS

If you have questions about your Clubby Mansion order or shipment, please contact us through the Contact page on our website.

CLUBBY MANSION
Create Different. Never the Same.™